Thank you for choosing IDA ACTIVE. We are committed to ensuring a seamless and secure shopping experience. This Payment Policy provides detailed information about payment methods, processing procedures, security measures, and your rights as a consumer.
Accepted Payment Methods
We offer a variety of payment methods to provide flexibility and convenience for our customers in the UK, US, Canada, Austria, Belgium, Switzerland, Germany, Denmark, Spain, Finland, France, Ireland, Italy, Netherlands, Norway, Portugal and Sweden.
Credit/Debit Cards: We accept all major credit and debit cards, including:
- Visa,
- MasterCard,
- American Express,
- Maestro,
- Union Pay,
- Diners Club,
- Discover,
- elo
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PayPal: A secure option that allows you to pay without entering your credit/debit card details on our website.
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Apple Pay: Available for customers using Apple devices, ensuring a quick and easy checkout process.
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Google Pay: For customers using compatible devices, allowing for mobile payments that are fast and secure.
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Shop Pay: An accelerated checkout option that remembers your payment details and shipping information, making it easy to complete purchases quickly and securely.
All payments are processed securely and in compliance with applicable laws to ensure your information is safe.
Currency
All transactions are conducted in British Pounds (GBP). Currency conversion may apply for international credit cards and accounts, depending on your bank or payment service provider.
Payment Processing
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Order Confirmation: After placing an order, you will receive an email confirmation that includes your order details and payment information. Please keep this for your records.
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Payment Authorization:
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Immediate Charge: For standard orders, your payment will be authorized at checkout.
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Pre-Orders and Backorders: For pre-orders or backordered items, we may authorize your payment upon checkout, but the charge will only be made when the item is ready for dispatch.
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Shop Pay Transactions: If you choose Shop Pay, you will be redirected to their secure processing page, conduct a soft credit check to determine your eligibility for payment plans.
Security and Fraud Prevention
At IDA ACTIVE, your security is our top priority. We utilize industry-standard encryption (SSL) to protect your personal and payment information during transmission. Our payment processors comply with PCI DSS (Payment Card Industry Data Security Standard) to ensure secure transactions.
We regularly monitor our systems for suspicious activity and may conduct additional verification for certain transactions to prevent fraud.
Pricing and Fees
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Product Pricing: All prices on our website are inclusive of VAT (Value Added Tax) at the applicable rate.
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Shipping Costs: Delivery costs will be calculated at checkout based on your location and chosen shipping method. These fees may vary based on the service selected.
Payment Disputes
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Disputing a Charge: If you believe a transaction was processed in error, please contact our customer service within 30 days of the charge. Provide your order number and details of the dispute for timely resolution.
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Chargebacks: We take chargebacks seriously. If you initiate a chargeback, it is our policy to investigate first and resolve any issues directly. Please reach out to us directly to resolve any concerns prior to initiating a chargeback.
Refunds and Returns
Refer to our Returns Policy for detailed information regarding your options for refunds, how they will be processed, and any conditions that apply. Refunds will be issued to the original payment method used during the purchase.
Changes to This Policy
We may update our Payment Policy periodically to reflect changes in legislation, payment processing methods, or our operational practices. Any changes will be posted on this page, and we encourage you to check back frequently for the latest information.
Contact Us
If you have any questions or concerns regarding our Payment Policy or your order, please feel free to reach out to our customer service team:
Business Address: 57 Sheppard Way, Leicester England LE7 7WG, United Kingdom
Email: hello@idaactive.com
Business Hours: 8 AM - 6 PM (Mon - Fri), (GMT) Greenwich Mean Time (London)
Thank you for choosing IDA ACTIVE! We appreciate your business and look forward to serving you.
