Terms of service

Last updated: March 01, 2025
1. Overview
Welcome to IDA ACTIVE. By accessing our website https://www.idaactive.com (the "Site") or purchasing from us, you agree to be bound by these Terms of Service ("Terms"). These Terms apply to all users, including browsers, customers, merchants, and contributors.

If you do not agree to these Terms, you must not access or use our services. We reserve the right to update or modify these Terms at any time, and continued use of our website constitutes acceptance of the changes.

Our store is hosted on Shopify Inc., providing us with the e-commerce platform to sell our products and services.

2. Online Store Terms
By using our site, you confirm that you are at least the age of majority in your jurisdiction or have given consent for minors under your care to use this site.
You must not use our products for any illegal or unauthorised purpose or violate any laws.
Any breach of these Terms will result in the termination of services.

3. General Conditions
We reserve the right to refuse service to anyone at any time.
Your content (excluding payment details) may be transferred unencrypted across networks. Credit card data is always encrypted.
You must not duplicate, copy, sell, or exploit any part of our services without express permission.

4. Accuracy of Information
We strive to ensure that all product descriptions, prices, and availability details are accurate, but errors may occur.
We reserve the right to correct any errors, update information, or cancel orders if necessary.

5. Prices and Modifications
Prices are subject to change without notice.
We may modify or discontinue any service without liability.

6. Products and Services
Some products may be available exclusively online and in limited quantities.
We make every effort to display product colours and images accurately, but we cannot guarantee colour accuracy on your screen.
We reserve the right to limit or refuse sales to any individual or geographic region.

7. Billing and Account Information
We reserve the right to refuse any order.
You must provide accurate purchase and account details.
Orders placed under suspicious circumstances (e.g., bulk purchases) may be limited or cancelled.

8. Payment Methods
We accept the following secure payment methods:
Visa, MasterCard, American Express, Maestro,Union Pay, Diners Club, Discover, elo
PayPal, Apple Pay,Shop Pay, Google Pay,  (accelerated checkout for faster payments)
Payments are processed securely.

9. Shipping & Returns
Shipping costs and estimated delivery times are outlined in our Shipping Policy.
Returns and exchanges are accepted within 30 days, subject to conditions in our Refund Policy.

10. Optional Third-Party Tools
We may provide access to third-party tools without control or input from us.
Any use of third-party tools is at your own risk.

11. Third-Party Links
Our site may contain links to third-party websites. We are not responsible for their content, policies, or transactions.

12. User Comments & Feedback
By submitting comments, suggestions, or ideas, you grant us the right to use and publish them without obligation.
We may remove or edit content that violates our policies.

13. Prohibited Uses
You are prohibited from using the site for:
Illegal or fraudulent activities
Harassment, abuse, or discrimination
Uploading viruses or malicious code
Collecting personal data without consent
Interfering with security features
We reserve the right to terminate access if any violations occur.

14. Disclaimers & Limitation of Liability
Our services and products are provided "as is" and "as available" without warranties.
We do not guarantee uninterrupted, error-free service.
We are not liable for any damages arising from your use of our services.

15. Indemnification
You agree to indemnify and hold us harmless from any claim arising from your breach of these Terms.

16. Governing Law
These Terms are governed by and construed in accordance with the laws of England and Wales.

17. Cancellation of Orders
Orders can be cancelled before shipping for a full refund.
If the order has already been shipped, return shipping costs may be deducted.
For further details, visit our Refund Policy.

18. Consumer Protection
We comply with UK Consumer Rights Laws, including:
30-day cooling-off period for most online purchases
Right to reject faulty goods within 30 days for a refund
For more details, visit Citizens Advice.

19. Contact Information
If you have questions regarding these Terms, please contact us:

Registered Company Name: IDA ACTIVE LIMITED
Business Address: 57 Sheppard Way, Leicester England LE7 7WG, United Kingdom
Email: hello@idaactive.com
Business Hours: 8 AM - 6 PM (Mon - Fri), (GMT) Greenwich Mean Time (London)