Refund policy

At IDA ACTIVE we are dedicated to providing high-quality products and an excellent customer experience. If you are not satisfied with your purchase, our Returns Policy is designed to guide you through the return process. Please carefully read the following information to ensure you understand your rights and responsibilities.

Returns Window
You may initiate a return for items within 30 days from the date you received your order. To ensure a smooth return process, please notify us as soon as possible.

How to Initiate a Return
Contact Us: Email our customer service team at hello@idaactive.com with your order number and reason for the return. If the item is damaged or defective, please include photos.

Prepare Your Item: Items must be unused, in original packaging, with all tags and labels intact.

Return Method:
Ship to IDA ACTIVE LIMITED, 57, Sheppard Way, Leicester England LE7 7WG, United Kingdom.

Important notice: Customers are responsible for return shipping costs.

Non-Returnable Items
Certain items are not eligible for return, for example:

Exchanges
We do not offer exchanges, please return your order and re-order. 

Damaged or Incorrect Items
If you receive a product that is damaged, defective, or incorrect, please follow these steps:
1. Report: Report the issue within 48 hours of receiving the item. Include order number, description, and photos.
2. Return Shipping: We will cover return shipping costs for damaged or incorrect items, as well as refund any delivery charges incurred. 
3. Refund Processing: You can expect a refund in the same form of payment that was used for the purchase within 14 business days of our receiving the returned item.

Refund Processing Time
Refunds are issued back to the original payment method.
Please allow up to 14 business days for processing.
Your bank may take additional time to reflect the refund.
Important notice: If an item does not meet return criteria (e.g. used, missing packaging), we may refuse a refund.

Contact Information
Should you have any questions about our Return Policy or need assistance, please do not hesitate to contact us:

Registered Company Name: IDA ACTIVE LIMITED
Business Address: 57 Sheppard Way, Leicester England LE7 7WG, United Kingdom
Email: hello@idaactive.com
Business Hours: 8 AM - 6 PM (Mon - Fri), (GMT) Greenwich Mean Time (London)

Policy Updates
We may revise our Return and Refund Policy from time to time. We encourage you to review this policy periodically for any updates, as your continued use of our services indicates your acceptance of these changes.

Thank you for shopping with IDA ACTIVE! Your satisfaction is our priority. We appreciate your understanding and cooperation regarding our returns and refund procedures, which help us maintain our commitment to quality.